Account Checks

Wondering What Spincastle Casino Verification Needs From You?

We check who you are because our UK Gambling Commission licence requires it, and most checks clear within 31 hours.

Start the Verification

Licence 28307-9255-R-828288 held by Spincastle Casino Ltd since 2014

Before You Cash Out

Your Verification, at a Glance

Open this table when the verification prompt appears on your account and you want the essentials first.

Who checks

Spincastle Casino Ltd

Licence

UK Gambling Commission, 28307-9255-R-828288

Usual time

31 hours

Required by

Before the first withdrawal

Questions to

[email protected]

Minimum age

18+

Fewer Repeat Uploads

Get Cleared With One Clean Upload

After reading this, you will know exactly which photos to take and which detail spoils most uploads.

From Logged Out to Listed

Sign in and open the verification section of your account; the list there shows which documents are still marked as outstanding for you.

Plain Background, Full Corners

Photograph your passport or driving licence against a plain background, with all four edges visible and no glare across the photo page.

Do You Hide the Middle Digits?

Show the card you paid with, hiding the middle digits but leaving your name and the last four numbers readable in the image.

What Happens While You Wait?

Submit the set together, then watch your inbox and spam folder for any follow-up request so nothing sits unanswered overnight.

Four Items

Send the Right Papers the First Time

Reading this leaves you holding a short list of pictures that clear review without a second attempt.

Passport or driving licence

ConfirmsYour name, face and age

Must showPhoto page, all corners, no glare

Recent utility bill or bank statement

ConfirmsWhere you live

Must showYour name, address, a recent date

Payment card photograph

ConfirmsThe card you paid with

Must showYour name and last four digits

Turn a Rejection Into an Approval

Is Part of My Document Cut Off? A corner, a signature strip or a photo edge left out of frame leaves the checker unable to confirm the whole page, so the upload fails. Lay the document flat on a plain surface Capture all four edges inside the frame

Old Paperwork, Fresh Copy. Proof of address has a shelf life; a bill or statement past its useful window no longer shows where you live today. Pick the newest bill you hold Use a statement from this month

Expired Before Upload. An expired passport or licence proves nothing about you now, because the checker needs a document valid on the day you send it. Check the expiry date before uploading Order a renewal if time is short

When We Ask Where Your Money Comes From

Ask a licensed casino to explain its money questions and the answer starts with the licence. Our UK Gambling Commission licence 28307-9255-R-828288 requires a source of funds check as part of anti-money-laundering safeguards. It is routine for everyone and never an accusation.

Have one of these ready and the conversation usually ends there.

Recent payslips from your employer
Bank statements covering recent months
A savings or investment statement
Proof of a pension or benefit payment
Paperwork for a recent property sale

Know the Trigger

The Points Where ID Is Requested

Spincastle Casino times each request to a clear event, so nothing arrives out of the blue.

Name Mismatch Check

A name spelled differently on a card or a date that shifts between records prompts a closer look, and we ask for the identity document that settles it.

Once You Join Us

Anyone joining must be at least 18. A short identity check confirms your date of birth before play continues, and it covers every new player alike.

Send Them Before Cashing Out

Your first payout is the latest point for verification: send the identity document, address proof and card image, and the request moves to our team.

Why Now, Higher Limit?

A higher deposit limit means more money in play, so a fresh look at your identity and funds may follow before the new figure takes effect.

Checks explained

The short answers you need now

Read this while your upload is pending, or before you send the first photo.

Am I able to take the photos on my mobile?+

Yes, phone photos are fine, as long as all four corners sit inside the frame and no glare hides the text. Hold the phone steady, keep the card flat and shoot in daylight where you can. Blur is the usual reason a photo comes back, not the phone itself.

Which body oversees Spincastle Casino and holds its licence?+

The UK Gambling Commission licenses Spincastle Casino Ltd under licence number 28307-9255-R-828288, and that licence is why identity checks are compulsory here. Spincastle Casino Ltd is registered in the United Kingdom as Company No. 86593070. Verification queries reach our team at [email protected].

A picture came back as rejected. What now?+

Rejected images usually fail on lighting or a cropped edge rather than on the document itself. Retake the shot with the whole page in view, then reply to the message that named the problem or write to [email protected]. Our reviewers will tell you exactly which part missed the mark.

How late can I leave the documents before cashing out?+

Send nothing in advance if you prefer, because your first withdrawal is the absolute deadline and it cannot be paid before the check is done. Spincastle Casino may also ask at registration or at your first deposit, so having the files to hand saves a pause later. Verified players wait around 31 hours in total.

Will the same paperwork be asked for a second time?+

Usually not, since one cleared check covers your account for good. A fresh copy may be requested when a passport or licence expires, or when the details on file stop matching. Documents are re-checked rather than re-collected in most cases.

Why do you want to know where my money comes from?+

Because the licence obliges us to know that stakes come from legitimate earnings, and the source of funds step is routine for every player who reaches it. It is not an accusation of anything. A recent payslip, bank statement or savings summary normally settles the question.

My surname has changed since the ID was issued. What happens then?+

Add the paperwork that joins the old name to the new one, such as a marriage certificate or a deed of change, and the mismatch stops being a problem. Our team can also update the name stored on your account once those papers are seen. Write to [email protected] if you are unsure which file to send.