Licence 28307-9255-R-828288 held by Spincastle Casino Ltd since 2014
£27M paid weekly, audited by iTech Labs and Gaming Laboratories International
Your data and deposits secured to UK standards, disputes handled by QUINEL ADR
Independently tested, transparently certified
Spincastle Casino: Three Ways to a Person
You will know which of the three routes fits your question and how fast each one replies.
Answers in a minute
Live chat suits quick questions about bonuses, logins or a game that will not load; an agent joins you inside 1 minute, and we never ask for your password.
Regulator and licenceUK Gambling Commission, 28307-9255-R-828288
Extra help
Gambling helpGamCare, BeGambleAware, GAMSTOP
Independently tested, transparently certified
Take It Up With Us First, Then the Regulator
This block sets out where a complaint goes and who takes it over when answers run out.
Spincastle Casino Reads the Detail
Write from the address on your account and put your username, the date, what went wrong and what you want fixed into the message. That detail lets the team read it without going back to you.
Spincastle Casino Sends the Reference
A reference follows by return e-mail, and the complaints desk answers within its stated window with a decision in writing. Keep that reference: later steps ask for it.
Ask for a Senior Review
Where the first answer leaves the question open, ask for the complaint to be reviewed by a senior manager and say why the reply missed the point. That review is the last stage inside the casino.
Can You Go Over Our Heads?
Once our final response is with you and the matter is still unsettled, take the reference to the UK Gambling Commission, which licenses Spincastle Casino Ltd under 28307-9255-R-828288.
Right desk first time
A Department for Every Request
One glance tells you which inbox handles your case, so nothing sits unread while it gets redirected.
How much you must share before anyone helps — and who to ask when the first reply misses.
trustHow long before a chat advisor picks up?+
An advisor reaches you in around one minute on live chat. E-mail gets a reply in about four hours, and a call is answered in about five minutes. Being ready with two facts speeds this up: the e-mail address on your account, and your full name as registered. Never type your password — nobody here asks for it.
trustWhy did support not fix my problem?+
If a reply leaves a question open, say so in the same chat or reply to the same e-mail and ask for it to go up to a supervisor. Complaints get their own review once you send the details to [email protected]. Should the outcome still fail you after that, the matter can go on to the UK Gambling Commission.
trustCan I shut my account down for good?+
Yes — ask live chat or write from your registered e-mail address and state that you want the account closed. Our team confirms the closure, and any balance you hold is settled first under the usual payment rules. If gambling has become a problem, ask for self-exclusion instead so the block lasts and reaches beyond this one account.
trustDo I need to check that this site is licensed?+
It is — Spincastle Casino Ltd holds a licence from the UK Gambling Commission, number 28307-9255-R-828288. The company sits at High Street, London and is registered in the United Kingdom as Company No. 86593070. Both iTech Labs and Gaming Laboratories International audit the games, so results can be tested independently.
trustDo I need to send papers before my payout?+
Checks usually take about 31 hours from the moment your documents land. Passport or driving licence, a recent utility bill or bank statement, and a photograph of your payment card are the three items asked for. Send them to [email protected] and the payout can then be released. A clear photo shortens the wait.
Spincastle Casino Operator Details
See Who Holds Your Money and Your Data
This block puts a name, a company number and a licence in front of you before you play.
Company
Legal nameSpincastle Casino Ltd
Company numberCompany No. 86593070 (United Kingdom)
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